What is the minimum order quantity (MOQ)?
confirmed in each quotation – please ask us.
What payment terms do you accept?
confirmed in each quotation – please ask us.
How long does delivery take?
Lead time: confirmed in each quotation – please ask us. Transit time depends on the destination and shipping method.
Can I get a sample?
Yes. confirmed in each quotation – please ask us. Tick the sample box in the Request a Quote form.
How is gilsonite packed?
In 25 kg paper or woven bags and 1 MT jumbo bags, palletized and stretch-wrapped; lump gilsonite can also be shipped in bulk. See Packing and Logistics.
Which Incoterms do you offer?
confirmed in each quotation – please ask us.
Which documents come with the shipment?
Commercial invoice, packing list, bill of lading or CMR, certificate of origin, COA and MSDS. Other documents are prepared on request.
Can the shipment be inspected?
Yes. Third-party inspection by SGS or another agreed company can be arranged at loading.
Can you produce a custom particle size or private-label bags?
Yes, custom milling and printed bags can be discussed for regular orders.
How fast will I receive a quotation?
We aim to reply within 24 hours with price, delivery terms and documentation.
More questions about gilsonite itself? Visit our Gilsonite Knowledge Center.